Terms & conditions

1. Booking, Contact

You make bookings directly on our website laholmscartransport.com, in exceptional cases via telephone.

If you have questions or want to make changes to an ongoing delivery, contact us via phone; +4670 8345 513.

Paid invoice = Booking*

*The invoice must be paid for the booking to be guaranteed.

2. Cancellation, Missed Delivery

Cancellation 30 days before transport is not charged.

Cancellation 15-30 days before transport is charged 50% of the additional price.

Cancellation 1-15 days before transport is charged 100% of the additional price.

3. Complete Booking Information

These details must be included in your booking:

Payer/customer number

Payer reference

Pick-up address, contact person, phone number, and possible opening hours

Delivery address, contact person, phone number, and opening hours

Billing email address

Vehicle information; Make, model, registration number/chassis number.

4. PDF Invoices

Invoices are sent via email as PDF files.

5. Documentation, Damages

The carrier is very careful to avoid transport damages, and the same applies to misunderstandings about previous damages. Whenever possible, the vehicles are photographed before loading and inspected for damages. Vehicles are sometimes snow-covered, dirty, and loaded in darkness or bad weather, making it impossible to detect all defects. Minor damages such as scratches and dents on used, damaged, or non-conditioned cars are not covered by the Carrier.

The Carrier does not cover damages caused by the nature of the goods themselves, easily susceptible to deterioration, e.g., breakage, leakage, rust, sensitivity to cold and heat, absence of or inadequate packaging.

6. Liability and Delivery Terms

General delivery terms according to NSAB apply.

Except for § 27 C 3e paragraph in cases where other terms have not been specified, along with the following additions and exceptions.

7. Carrier’s Responsibility and Transport Liability Insurance

The Carrier’s responsibility applies when the Carrier is the cause of damage. The Carrier’s responsibility begins when the vehicle/goods are taken over for loading and ends when the vehicle/goods are delivered to the agreed place and manner. Before taking over and after delivery, the risk and insurance are the responsibility of the buyer or owner. The Carrier is only responsible for damage to or loss of the vehicle/goods during the liability period.

The Carrier’s transport liability insurance according to NSAB2000 compensates at 8.33 SDR/kg in case of damage. For example, if your car weighs 1000 kg, the insurance compensates approximately a maximum of 8.33 SDR/KG * 1000. Damaged or missing parts are compensated at net value. The Carrier does not cover additional costs or depreciation associated with damage. More information in NSAB2000. If the vehicle is parked and fully insured, or if the vehicle has comprehensive coverage, certain damage events during transport are covered by the owner’s car insurance (read more in your own car insurance terms).

8. Goods Insurance – Recommendation

To have complete protection during transport, or if you estimate your vehicle is worth more than 8.33 SDR/kg, it is crucial to have goods insurance. Goods insurance always compensates for the full value of the vehicle/goods, regardless of the Carrier’s liability. When purchasing a car abroad, import insurance should be obtained.

9. In Case of Transport Damage

If an accident occurs and the driver causes transport damage, they will inform the customer and the traffic management. We will then need photos of the damage and a cost estimate. Ask your nearest workshop for assistance with this. If you suspect that we caused damage that the driver did not notice, you should send a report with photos to the Carrier within 24 hours after delivery.

Send pictures and an explanation of any transport damage to [email protected].

The Carrier or the insurance company has the right to inspect the damage before repair. Claims against the Carrier under these terms cease if no compensation claim is made within one (1) year from the day the Carrier delivered the goods.

11. Notifications from the Driver Before Loading/Unloading

When a transport is booked and ready for pick-up, the vehicle is expected to be ready at the address provided during booking. The driver notifies that they are on their way well in advance, and the vehicle should be prepared for pick-up to avoid unnecessary waiting time. We understand that customers cannot wait for several days for our call, so we try to be as flexible as possible. In some cases, the driver drops off/picks up the vehicle at a gas station or car dealership, while in other cases, we pick up the vehicle at the home or similar locations. The drivers typically work between 7 AM and 10 PM but will always notify the customer during daytime. Sometimes we contact you shortly before arriving if a previous customer was unavailable, giving us the opportunity to take your car instead. Limited opening hours could cause delivery to take longer, and we appreciate your help in making loading/unloading as smooth as possible.

12. Accessibility at Pick-Up Location

Consider the accessibility of the place where your car is located. The transport truck is a long vehicle that might not fit on narrow and winding streets. If your car is in a difficult location, you have two options:

  1. Notify the carrier and request pick-up using a tow truck or smaller vehicle. This usually involves an extra cost.
  2. Move the car to a location with better accessibility.

13. Waiting Time/Loading Time

A drivable car is typically loaded within about 15 minutes. Longer waiting/loading times are charged according to the price list.

14. Marked Keys with Registration Number/Parking Space Number

To minimize the risk of mixed-up keys or cars, the keys should be labeled with the registration number and, if applicable, the parking space number. Original keys should be attached to spare keys if available.

15. Tires or Other Loose Items in the Cars

The Carrier is not responsible for damages caused by loose items in the car. If you place wheels/tires or other loose items in your car, make sure they are securely stowed/fastened. Otherwise, there’s a risk of damaging the interior and windows during transport. It’s important to note that neither the Carrier’s insurance nor the car’s insurance (if applicable) covers loose items in the car. Please be aware that wheels/tires and other loose items in the car can be considered easy targets for theft.

16. Drivable Car

Winching the car onto the transport truck incurs an extra cost. Therefore, if possible, ensure that the car is drivable. This applies not only for the moment but also so that it can handle 1-2 transfers if needed (which sometimes occur during transport). Also, make sure the battery is charged.

17. When Winching is Required

Our trucks are equipped with winches that can pull up vehicles with, for example, engine problems. In such cases, it’s important to have an easily accessible and usable tow eye. Note that cars are reloaded, and if winching is not needed during loading, it might be needed during a transfer. This can involve situations like a car with summer tires being pushed onto the truck with the help of 3-4 people during the first loading, but these people are not available for the transfer, so winching might be necessary. Vehicles without brakes generally need winching. If a car is missing a wheel, has locked brakes, or other issues, it might need to be loaded with a truck. All these cases can pose a safety risk to the driver, so it’s important to provide accurate information about the car when booking so that the necessary preparations can be made. Winching and truck loading incur an additional fee.

18. Leaking Oil, Environmental Hazard

We cannot transport cars that leak oil. Therefore, ensure that the oil is drained if there’s leakage from the engine or other parts. If this does occur, the person placing the order might be held liable for cleaning the area, the truck, and other cars loaded on the vehicle. The Carrier values the environment and asks for your respect in this regard.

19. Delivery Times

During certain periods of the year, booking demand is very high, and transport times might be longer than usual. This can happen during major holidays like Easter, Midsummer, Christmas, and New Year. Snowy winters can also extend transport times due to difficult road conditions and cars being snowed in, lacking winter tires, or having no power for loading, etc. Unfortunately, the Carrier cannot compensate for late deliveries during these times.

20. Information Collection

When using the Price Inquiry/Booking form and Contact Us form, we collect your data for use in our operations. We may also use it for targeted emails to customers if it’s in our interest.


312 91 LAHOLM
+46 708 345 513
[email protected]
ORGNR: 559060-1083

© 2024 Laholms biltransport AB. All rights reserved.